At MYC Canvas, we strive to provide our customers with the highest quality products and services. We understand that situations may arise where a return or exchange is necessary. To ensure a fair and transparent process, we have established the following return policy:
- Eligibility for Returns:
- We accept returns for items that are damaged, defective, or do not meet the specifications as advertised.
- Returns may also be accepted for items that were mistakenly shipped or received in error.
- Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact our customer service team within 10 days of receiving the product.
- We may request supporting evidence, such as photographs or a detailed description of the issue, to assess the situation accurately.
- Upon verification, we will provide you with instructions on returning the item and arrange for a replacement or refund.
- Incorrectly Shipped Items:
- If you receive an item that you did not order, please contact our customer service team within 5 days of receiving the product.
- We will work with you to rectify the situation by arranging for the correct item to be shipped to you at no additional cost.
- In such cases, we may require the incorrect item to be returned before sending the correct one.
- General Return Guidelines:
- For items eligible for return, we require them to be returned in their original condition, including all accessories and packaging materials.
- Returns must be initiated within 30 days of receiving the product.
- You may be responsible for the return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrectly shipped items).
- Refunds will be issued in the original form of payment once the returned item is received and inspected.
- Customer Responsibility:
- We kindly ask our customers to handle the received items with care and follow any installation or usage instructions provided.
- In cases where the item is damaged due to customer mishandling or misuse, the customer may be responsible for the repair or replacement costs.
Please note that this return policy is subject to change without prior notice. We reserve the right to make amendments or exceptions on a case-by-case basis, considering individual circumstances and ensuring a fair resolution.
At MYC Canvas, we are committed to providing exceptional customer service, and we value your satisfaction. If you have any questions or concerns regarding our return policy, please contact our customer service team, and we will be happy to assist you.